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Client & Carrier Support
We are committed to providing the highest level of customer service for our clients and carriers. Here you’ll find information on contacting IPS Worldwide as well as answers to frequently asked questions for carriers.
Need Help?

IPS Worldwide assigns a dedicated Client Service Representative to each of our customers. Please contact your representative by phone or email with any inquiries, questions, or requests. If you don’t have this information, you can contact your IPS Worldwide Regional Switchboard.

IPS Worldwide Regional Switchboards
North America: 386-672-7727
Brazil: 55-11-3741-2211
Mexico: 81-5158-2104
Asia: 852-2838-2776
Europe: 32-0-2-205-09-23

Logistics / Carrier Contract Management
954-227-2722

For Carriers: Frequently Asked Questions
  • How do I set up my account?
    To set up a new account or reactivate an existing account, send an email with your request to carrier_setup@ipsww.com. Please include your first and last name, company name and SCAC code. New account setup may take up to 48 hours.
  • What if I forget or want to change my password?
    Click the "forgot password" link on the IPS Worldwide Online Tools page and submit the form. We will send you an email with a temporary password that you can use to sign in to your account. Once you sign in, you will be asked to change the temporary password to a new permanent password.
  • Why can't I access my account with my user ID and password?

    Security is very important to us and we have processes in place to protect our clients and carriers. If your password is entered incorrectly 5 times in a row, your account will be locked. If your account is inactive for 60 days, we will notify you by email. After 90 days, we will remove the account.

    If your account has been locked or removed, please contact us at carrier_setup@ipsww.com. Include your first and last name, company name and SCAC code. We will respond by email within 48 hours.

  • How do I check status of payment?
    Use the "PRO Search" or "Invoice Number Search" option in our online tools. You can type or copy/paste up to 1000 PRO or Invoice numbers, which are the numbers used to identify the bills and remit payment (for instance, invoice, reference, shipment, or tracking)
  • What do "Rejected - Duplicate PRO" and "Rejected - Duplicate INVOICE" mean?
    Duplicate PRO indicates that we previously received a copy of the freight bill with the same reference number that is either currently being processed or already paid. Duplicate INVOICE means we received a copy of the same Invoice number.
  • How do I get paid if my submission was a corrected bill and not a duplicate?
    Please check the status of the original bill submission. If the original bill has been paid or is in process for payment, you can submit a supplemental invoice for any additional charges.
  • Which online tool should I use to find information about an invoice?
    The simplest way is to search by PRO number, invoice number, or BOL number. More complex searches can be performed using the advanced search.
  • What is the Status Week Ending Date?
    This date field changes each time the status of the freight bill is updated or is promoted through our processing departments. Once the freight bill is paid, it shows the week ending date when the freight bill processed for payment. This date does not necessarily indicate the date the payment was disbursed to the carrier.

If you need additional support or have other questions, please contact your IPS Worldwide Regional Switchboard and ask to speak to Carrier Services.